SHIPPING & PROCESSING
Please note that all orders are processed in the order that they are received. Processing times are typically 7-10 business days from the date your order is placed. 
Food only orders ship within 2 business days. Once your order is shipped you will receive a tracking number for your package. Thank you for understanding. 
No, we do not sell or breed birds. There are many rescues across ontario if you are looking to adopt - you can find them HERE. Also, there are many facebook re-homing and breeders groups available. We recommend searching through Parrot Adoptions.....
We ship Worldwide! We have customers all over Canada, USA and International using Canada Post and UPS.........
Yes, you will pay your appropriate sales tax based upon where you are located within Canada. USA and international customers are not charged sales tax.
During checkout, you may choose to pay by paypal, visa, mastercard or e-mail transfer. If you do require another payment method that is not listed, please contact us and we will do our best to accommodate.
All sales are final. We take the health of our flock and our customers very seriously so we do not accept returns, unless the product arrives to you defective or damaged. You must contact us within 48 hours of receiving your order. We will require ph
Yes, you can cancel your order providing it hasn't shipped out. However, items that are already packaged are subject to a 15% restocking fee which will be deducted from the refund amount.
Yes, you can arrange for pick up in Chatsworth. We do deliver to Acton, Ontario occasionally and we will post our order deadlines on our social media pages.
Our rewards program offers 10 points for every $1 spent on products (excluding taxes and shipping). Once you have enough points you can redeem them through your account.....
We make sure that each product we carry is safe for birds. Please keep in mind that you should always monitor your birds closely with new toys and cut any loose threads. All of our toys are made with bird safe materials.
Absolutely it is. We take your flock's health very seriously which is why our showroom and products are not in contact with any birds.
Yes, if a product is out of stock on our website. You can select 'Put me on the Waiting List" and we will notify you once the item becomes available.
Yes, if you have a store and are interested in carrying our products please send us a message and we will send you a wholesale discount code. Please note that we will require background information of your company before proceeding.
If you have a special occasion or event coming up and would like your friends and/or family to purchase items off your gift registry you can simply sign up and create your own list of items that you are needing.....
During our sale weekends, parrot points are not able to be redeemed. The sales do not apply to the following items: sale/clearance items, parrot cages, pak-o-bird carriers, keychains, travel/coffee mugs & other gift items, care boxes, heat panels....

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